Speed & upload
How many people are online at once? Ask about download and upload speeds for the plan, then consider video calls, gaming and the devices you use.
HOME INTERNETHome internet.
Home internet.
Start with your address.
Video calls, streaming, gaming or a house full of devices? Tell us how you use the internet. We’ll discuss the options to check at your exact address.
Call about internetConfirm provider availability, eligibility and terms before ordering.
WHAT TO CHECK
Check more than the download speed.
The provider connection, your router and your home’s layout all affect your experience. Review them together before choosing a plan.
Wi-Fi & equipment
Ask which router is included, where it should go, and whether your layout needs additional Wi-Fi equipment. A faster plan alone may not fix weak Wi-Fi coverage.
Cost & commitment
Review the monthly total, any promotional end date, equipment charges, installation costs, data limits and cancellation terms.
AVAILABILITY & TERMS
Available providers, plans and speeds must be checked at your exact address. A ZIP code or a nearby home does not confirm eligibility.
COMMON QUESTIONS
Internet questions
Availability, prices and provider terms need confirmation. Here’s where to start.
Contact Tarheel ConnectHow do I check home internet availability?
Call Tarheel Connect with your exact service address. The relevant provider must confirm availability; a ZIP code or nearby address alone is not enough.
Will a faster plan improve my Wi-Fi?
It may help with capacity, but weak Wi-Fi can also come from router placement, your home’s layout or device limits. Discuss the plan and in-home equipment together.
Which internet providers can I choose?
Call to confirm the providers currently available through Tarheel Connect at your address. Provider availability and retailer relationships must be confirmed before an order.
What costs should I ask about?
Ask for the full monthly charge, promotional end date, equipment and installation fees, taxes, data limits and cancellation terms.
When should I cancel my current internet?
Confirm the new activation date and your current cancellation terms first. Consider any overlap, installation delay or early termination charge.
Does checking availability place an order?
No. Calling starts a conversation. An order requires confirmed availability, a review of the provider’s terms and your decision to proceed.
YOUR NEXT STEP
Ask about internet.
Call with your service interests and address questions.
Call (336) 420-9379Information first. Your decision to order.