The right connection
Check the complete property address and unit with the relevant provider. Compare the connection to the home, upload needs and Wi-Fi equipment. Explore North Carolina internet options.
MOVING HOME / NORTH CAROLINAMoving home?
Moving home?
Plan your
internet setup.
Prepare your home internet, security, DIRECTV and mobile questions before move-in. Tarheel Connect’s moving concierge helps you discuss your address, timing, equipment and full costs before choosing.
Call (336) 420-9379Every day, 9 AM–9 PM Eastern. Independent retailer.
START BEFORE THE BOXES ARRIVEWhat needs to be ready
What needs to be ready
when you move in?
A listing, a ZIP code and an installation date answer different questions. Work through them before a commitment, including whether to transfer or start new internet service.
A realistic handover
Discuss installation or self-installation, property access and your current service’s end date. Confirm appointments directly with the provider and keep the order details.
The rest of your household
Bring security equipment, monitoring and TV questions into the conversation. Discuss Verizon mobile separately, including coverage and devices. Every service has its own terms.
BEFORE YOU COMMIT
Tarheel Connect helps you discuss options. Available ordering routes, provider eligibility, total costs and installation dates must be confirmed. We do not guarantee every provider, a move-in appointment or a bundled price.
FOR REAL ESTATE PROFESSIONALSA useful resource
A useful resource
for your clients.
Share our moving internet checklist with clients who want help preparing for move-in. It gives them a practical place to start.
Agents and property managers can contact Tarheel Connect to discuss home-services assistance. Ask your client’s permission before introducing them or sharing personal details.
Discuss client assistanceCOMMON QUESTIONS
Moving concierge questions
Availability, prices and provider terms need confirmation. Here’s where to start.
Contact Tarheel ConnectWhat is a moving home-services concierge?
Tarheel Connect’s moving concierge helps you prepare and discuss internet, home security, DIRECTV and mobile needs for a move. Provider eligibility, ordering routes, costs and installation dates require confirmation.
Can I arrange everything in one call?
You can discuss several service interests in one call with Tarheel Connect. Each provider has its own availability, eligibility, terms and order process. A conversation does not place an order.
Do you guarantee installation by move-in?
No. Installation depends on the provider, property readiness and appointment availability. Confirm the date with the provider before relying on it.
Can you help with a new-build address?
Discuss the complete address, unit and move-in timing. New construction may need the provider to confirm an address record or network readiness before an order is possible.
Where is in-person service available?
Tarheel Connect offers digital conversations across North Carolina, with in-person service in the Triad, Triangle, Charlotte and surrounding areas. Provider availability remains address-dependent.
Can a real estate professional share the checklist?
Yes. Share the public moving internet checklist with clients who want it. Contact Tarheel Connect to discuss assistance. Obtain the client’s permission before sharing their personal details.
YOUR NEXT STEP
Talk through your move.
Start with your address. We’ll talk through the connection, equipment and full cost.